Frequently Asked Questions
Everything homeowners ask us before booking a job.
No hidden after-hours surcharge — we give you an upfront price before any work starts, day or night, weekday or weekend.
Yes. Every plumber we send is licensed and insured, and we're happy to show credentials on arrival.
For emergencies (burst pipes, major leaks, no water) we prioritize same-day service across Ajax, Whitby, Pickering, Oshawa, Scarborough, Markham, Stouffville, and Toronto.
Always. You'll know the price before we start — no surprise charges on the invoice.
We regularly serve Ajax, Whitby, Pickering, Oshawa, Scarborough, Markham, Stouffville, and Toronto.
We prioritize active leaks and burst pipes for same-day arrival across all our service areas.
Our pricing is the same any time, any day — you get a firm quote before work begins, not after.
Only when necessary. We assess with a camera first and use the least invasive repair that actually fixes the problem.
Snaking clears a blockage; hydro-jetting scours the full width of the pipe with high-pressure water, which lasts longer for grease or root buildup.
Yes — we install client-supplied fixtures as long as they meet code, and we'll flag it upfront if something won't work with your existing plumbing.
Usually not for detection — we locate it non-destructively first, then discuss the smallest access point needed for the repair.
If your basement has ever flooded during a power outage, yes — it's the single best upgrade for storm protection.
Typically a short window while the old valve is cut out and the new one installed — we'll give you a realistic estimate on-site.
Shut off the main water valve if you can safely reach it, and move anything valuable away from the affected area.
Yes, this is common — we coordinate scheduling directly with your contractor or other trades.